General terms
Customers who get internet connection through Rathnaa Spectra prive limited will be deemed to be our customers. Accordingly, all of our rules, policies, and operating procedures concerning internet connections, customer service, and product sales will apply to those customers. We may change our policies and operating procedures at any time. For example, we may change the pricing for the plans based on the market price. Internet plans and availability may vary from time to time. We will use commercially reasonable efforts to present accurate price and offers.
Payment terms
The Customer can make his/her Bill Payments on or before the due date as per his/ her convenience through any of the following modes of payment :
- Credit card remittance slip
- Standing instructions on your credit card
- Electronic Clearing System for direct payment through your valid bank account
- Cash – Only at RSPL office.
- Electronic Modes – Internet Banking, Phone Banking. Crossed cheque(s), pay order(s), or draft(s) payable made in favour of “RSPL Account No-xxxxxxxx”.
Cash Payment
Rathnaa Spectra Privated Limited, will not be responsible in any manner what so ever, for any cash payment made by the customer, in any of the drop boxes.
Late Payment
Payment of bills on time would ensure uninterrupted usage of his /her RSPL Broadband & Wireless services. The Customer is advised to make the payment by the due date to ensure no late fee charges, as stated below, are levied on his/her account.
Refund & Cancellation
There are no refund policies. Once the bill payment transaction is performed, the usage cycle will be reactivated and customer will be given with the data for the amount paid.